We strive for customer satisfaction. If you are not completely happy with your purchase, please review our refund policy below.
1. Returns & Refunds
Customers have 30 days from the delivery date to request a return. Items must be unused, in original packaging, and include all accessories.
2. How to Start a Return
To initiate a return, please complete our [Online Return Request Form]. Once approved, return shipping instructions will be provided.
3. Refund Processing
- Once we receive and inspect the returned item, a refund will be processed within 5-10 business days.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
4. Warranty Returns
- Defective products within the warranty period are eligible for a free replacement or repair.
- Contact us via [Warranty Request Form] to start the process.
5. Exchanges
Exchanges are available for defective or incorrect items. Please contact us to arrange an exchange.
6. Exceptions
The following items are non-returnable:
- Custom-made or personalised products.
- Clearance or discounted items.
For any refund-related queries, contact returns@wheelagency.com.