1. General
Wheel Agency ships worldwide, ensuring that our customers receive their products efficiently and securely. Our shipping partners include trusted couriers for domestic and international deliveries.
2. Shipping Costs
Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method. Customers may choose between standard and express shipping where available.
3. Returns
Return Due to Change of Mind
We offer a 30-day return policy for unused items in their original packaging. Customers must complete our online [Return Request Form] to initiate the process. Return shipping costs will be the customer’s responsibility.
Warranty Returns
If a product is found to be defective within the warranty period, we will provide a replacement or repair. Customers must submit a warranty claim through our [Warranty Request Form] and follow the instructions for return.
4. Delivery Times
- Transit Time Domestically: Estimated 3-7 business days.
- Transit Time Internationally: Estimated 7-21 business days, depending on location.
- Dispatch Time: Orders are processed and shipped within 2-3 business days.
- Change of Delivery Address: Changes can be made within 24 hours of placing the order.
- P.O. Box Shipping: Not available for all locations. Contact us before placing an order.
- Military Address Shipping: We ship to military addresses where possible.
- Items Out of Stock: If an item is unavailable, we will contact you with alternatives or a refund option.
- Delivery Time Exceeded: If your delivery is delayed, please contact us for an update.
5. Tracking Notifications
Once an order is shipped, customers receive a tracking link via email.
6. Parcels Damaged in Transit
If a parcel arrives damaged, please refuse delivery if possible and contact us immediately with photos of the damage.
7. Duties & Taxes
- Sales Tax: Included for UK orders.
- Import Duties & Taxes: International orders may be subject to local import duties and taxes, which are the customer’s responsibility.
8. Cancellations
Orders can be cancelled within 24 hours of purchase. Once dispatched, cancellations are not possible.
9. Insurance
- Parcel Damage in Transit: Contact us immediately for assistance with claims.
- Parcel Lost in Transit: If tracking shows non-delivery after 30 days, we will offer a replacement or refund.
10. Customer Service
For any shipping-related inquiries, contact support@wheelagency.com.